When I was the creative lead for multiple clients, I was often tasked with considering what a client needs, understanding what they want to achieve, and balancing it with limited resources.
It was inevitable when managing multiple clients that a disruptive situation with one of the clients would occur. How would one handle that situation while still providing an exemplary level of service for all the other clients?
Here’s an example of a disruptive situation that occurred about year ago when a project manager inadvertently overlooked a client’s pressing timeline. The client grew increasingly concerned about making the deadline due to the potential for lost revenue. A good way to ease the client’s mind is to tailor a plan of action specific to their needs.
Always take careful consideration not to disrupt other clients’ timelines and put together an adjunct team to ensure not only that you can meet the deadline, but to delight the client!